Make the process easier for both you and your pet by knowing what to expect in an emergency situation at our Long Island animal hospitals.
We understand that things move fast in an emergency and that you may not be able to contact us in advance, but it's always best if you can. If there is time, we also invite you to complete our New Patient Form in advance.
Our staff will show you to an exam room and you will be asked to complete a New Patient Form if you have not already done so. A veterinary technician will triage your pet before a veterinarian completes a full exam of your pet.
Once our highly trained veterinarians assess your pet, they will develop a treatment plan so your pet can receive the best possible care and treatment.
Animals requiring immediate attention may have life-threatening situations or conditions that need treatment.
The following situations are considered emergencies, and require immediate care. If your pet has had an accident or is experiencing any of these symptoms get them to our office straight away.
Our hospital offers state-of-the-art emergency care for your four-legged friends. We are equipped to provide specialized diagnostics, hospitalization and complete surgical services.
If you can, always call us before arriving. However, we understand that this is not always possible in emergency situations.
If your pet's situation does not allow time for you to call, please do not hesitate to bring your pet to our hospital for immediate attention.
We are open 24/7 for 365 days a year.
Just like an emergency department at a regular hospital, this one can be unpredictable and you may need to wait. Unfortunately, we cannot predict which cases will come through our doors and when they will arrive, but we will prioritize cases based on medical need.
We offer a comfortable waiting area and will do our best to keep you updated regarding wait times and your pet's status.
How long your pet will need to stay in our hospital will depend on each specific case. Your veterinarian will be able to provide a better idea of how long your pet will need treatment once our staff have assessed and diagnosed your pet.
We understand that you may feel very worried when your pet is in the hospital. Many of our patients benefit from being visited by their families, so we typically encourage this. Please call us before you intend to visit to ensure your visit can be coordinated with staff availability.
Yes. We understand that having a pet in the hospital is stressful for you and your family. Your veterinarian will keep you updated on your pet's condition. You are also welcome to call in for updates from our staff regarding your pet's progress.
Yes. We keep your primary care veterinarian up to date about your pet's medical files and history to ensure integrated, seamless care.